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Shipping Information |
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General Information |
| All orders are sent
Australia Post
the day the order is received or at the
very least the next day, excluding Public
Holidays when all
Australia Post
postal facilities are closed. Please remember
to contact us if your order is urgent. |
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Calculation based on shipping options, country/region
and weight |
|
Australia |
|
Standard Post - Free Delivery |
Express Post - Next Business Day Delivery |
Approximately 3 to 6 business days,
between metropolitan areas of major cities.
Tracking Included. |
Between capital cities and some major centres (excluding
Darwin; and Perth between CBDs only). Express Post still offers the
fastest possible service if posted outside of the listed areas.
Tracking Included.
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Australia Postage Delays |
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Please note that while
Australia Post
provides a reliable service, delivery delays
can occur for a variety of reasons. If you
are experiencing a longer than usual delay,
please first enquire about your missing
package at your local post office. We cannot
investigate missing orders as per
Australia Post Guidelines:
- If an Express Post item is at least
1 business day late
- If any other item is at least 3
business days late
Please note that
Australia Post
are unable to accept missing item enquiries,
or commence investigations, before these
specified times. If your package has still
not arrived at this time, please contact
our support staff who will help to resolve
the issue.
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International Orders |
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All freight is sent
Australia Post
and all freight charges are automatically
calculated and displayed prior to payment
and finalizing your order. Simply select
the items required, add these to your shopping
cart, and review your freight charges prior
to finalising your selected order. Your
choice is then to submit and accept your
order, or cancel the ordering process without
incurring any charges.
NO Australian GST applies on product
or postage.
Orders of 2.5kg or more will be upgraded
to Express Post International at no extra
cost.
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International - Estimated International
Delivery Time quoted by Australia Post is
as follows: |
| International - Air Mail |
International - Express |
Approximately 6+ business days,
to metropolitan areas of major cities.
Tracking Included. |
Approximately 2 to 4 business days,
to metropolitan areas of major cities.
Tracking Included. |
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International Postage Delays |
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Please note that while
Australia Post
provides a reliable service, delivery delays
can occur for a variety of reasons.
If you are experiencing a longer than usual
delay we cannot investigate missing orders
as per Australia
Post Guidelines:
- If an International Courier or International
Express item is at least 1 business
day late
- If an International Standard or
Registered Post International item is
at least 10 business days late
- If an International Economy Air
item with Signature on Delivery was
posted at least 30 days ago
- If an International Economy Sea
or any other International Economy Air
item was posted at least 90 days ago
Warning:
The delivery time quoted by Australia Post
for International Deliveries does not include
destination custom clearance delays, which
in some cases can be up to 7 days or more,
even with express courier packages.
Country specific information is available
at
Australia Post International Post Guide
- Enter the destination country into the
search box, select search and note the 'Delivery
locations & exclusions' on the destination
country search page displayed.
Please note that Australia Post are unable
to accept missing item enquiries, or commence
investigations, before these specified times.
If your package has still not arrived at
this time, please contact our support staff
who will help to resolve the issue.
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Returns |
If an item does not meet
your expectations once you receive your
order, your purchase may be returned for
credit, exchange, or refund, subject to
the following conditions:
- The returned item must be returned
within 30 days.
- The returned item must be clean,
unused and otherwise in the same condition
as it was sent.
- The returned item must include all
original tags, packaging, and instructions.
- The returned item must include a
copy of the original itemized sales
receipt.
- Delivery costs to and from the purchaser
are not refundable, unless goods received
are found to be faulty, or the product
has been substantially misrepresented
in our advertising and/or our correspondence.
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