We do not sell, lease, or rent your personal details. We gather
personal details only when you offer it to us when placing an order
or submitting a question, and we use these details only when necessary,
responding to your question, dispatching product, or to contact
you about your current order. We will not send you unsolicited email.
All updates and notifications are posted on our Facebook page.
Safe shopping on the Internet
When shopping on the Internet your concerns are the same as in
the real world, you often give your credit card to cashiers and
waiters, or you give out your credit card account number to dealers
when placing an order over the phone. Using your credit card number
on the Internet is no more risky than these practices. In fact it
is totally secure to supply your account number over the Internet,
provided these websites work with your browser software to securely
encode your transaction.
If you specify a colour that is not in stock when we receive
your order, you will receive an email or phone call giving you the
choice of selecting a different colour or cancelling your order.
Any item not in stock at the time your order is received will
not be backordered. You will receive a phone call or an email giving
you the choice of cancelling the order, or accepting only the products
available. Once we have confirmed your choice, all available items
required will be shipped immediately.
- International customers - We include an automatically applied
freight charge when you checkout with PayPal. These freight
charges are displayed prior to committing to the purchase, and
you can either select to proceed with you order, or to cancel
your order without incurring any charges.
- Australian customers – Only add 10% Goods and Services Tax
to the item price, postage is FREE within Australia.
Pricing and Availability
Price and availability is subject to change without notice. You
will of course be provided current prices at the time you place
Method of Payment
All transactions are now solely through B-PAY. Signing up for
a PayPal account is optional. You will be automatically directed
to PayPal and prompted to log in to an existing PayPal account or;
If you want to pay with your credit card without signing
up to PayPal, you should click on “Pay with Debit or Credit Card”.
You are then presented with a form that requires the information
about your credit or debit card. Depending on your country, you
may also be asked to enter your address, email address, or phone
number. To continue after entering all the information necessary,
simply click on “Pay now” at the bottom of the form.
You can use Visa, MasterCard, Discover, or American Express to
make PayPal payments, and note that PayPal’s fraud prevention measures
remain in effect for buyers who use this checkout. PayPal applies
the same techniques for this checkout as it does for other transactions.
If an item does not meet your expectations once you receive your
order, no problem! It may be returned for credit, exchange, or refund,
subject to the following conditions:
- The item must be returned within 30 days.
- The item must be clean, unused and otherwise in the same
condition as it was sent.
- It must include all original tags, packaging, and instructions.
- It must include a copy of the original itemized sales receipt.
- Delivery costs to and from the purchaser are not refundable,
unless goods received are found to be faulty, or the product
has been substantially misrepresented in our advertising and/or
White Mountain™ do offer compensation for delivery costs
incurred in returning products. We offer a compensatory 10% Discount
Voucher for goods purchased and returned within Australia and a
compensatory 20% Discount Voucher for goods purchased from outside
Australia. The Discount Voucher is valid for 12 months from the
date of issue and is transferable. This policy is to ensure confidence
in purchasing from White Mountain over the Internet and provide
a pleasurable online trading experience.
White Mountain™ Life Time Guarantee
From the date of purchase, all White Mountain™ products
come with a Lifetime Guarantee against material and manufacturing
faults occurring during the useful life of the backpack. It is very
difficult to measure the life of a product, at White Mountain™
we carefully select fabrics and components that will provide weather
resistance and functionality after prolonged use. However, the life
of a product will depend how much and in what conditions the product
is used. Damages caused by fair wear and tear, abuse or misuse are
not covered by this guarantee, and this particularly applies to
zippers. This does not limit the assistance or advice available
in correcting any problem related to your White Mountain™
White Mountain Backpacks™ Lifetime Warranty does not cover
mildew damage and hydrolysis (delaminating) of materials.
All site design, text, graphics, interfaces and the selection
and arrangement thereof are protected by copyrights owned by White
Mountain™. ALL RIGHTS ARE RESERVED TO White Mountain™.
Permission is granted solely to electronically copy and to print
in hard copy portions of this site for the sole purpose of placing
an order with White Mountain™ or using this site as a shopping
or information resource. Any other use of materials on this site,
including reproduction for purposes other than those noted above,
modification, distribution or republication without the prior written
permission of White Mountain™ is strictly prohibited.
White Mountain™ have endeavoured to ensure that all information
contained in this website at the time of publishing is accurate
and accept no responsibilities for any inaccuracies that may have
occurred. All services, specials, colours, products and prices are
subject to change or cancellation without prior notice. Whilst every
care is taken in preparing this website, the services referred to
in this site are offered to customers without any liability whatsoever
being incurred on the part of White Mountain™ or its associated
companies. Customers choosing to enter into arrangements with the
companies and firms listed do so entirely at their own judgement
This website contains information about activities and products
on websites that are owned and operated by third parties. White
Mountain™ makes no claim or representation and accepts no
responsibility regarding the quality, nature, or reliability of
the sites, products or information accessible by hyperlinks from
this website, or sites linking to this website. The site administrator
or webmaster for those sites should be contacted if you have concerns
regarding such links or the content located on such sites. Information
obtained from this site should be used only after you have considered
your specific situation and assessed the risks involved.
White Mountain Backpacks™ have endeavoured to ensure that
all information contained in this Website at the time of publishing
is accurate and accept no responsibilities for any inaccuracies
that may have occurred. All services, specials, colours, products
and prices are subject to change or cancellation without prior notice.
Whilst every care is taken in preparing this Website, the services
referred to in this site are offered without any liability whatsoever
being incurred on the part of White Mountain Backpacks™ or
its associated companies. If you choose to enter into arrangements
with the companies and firms offered, you do so entirely at your
own judgement and consideration.