White Mountain Backpacks

Shipping Information

General Information

All orders are sent Australia Post the day the order is received or at the very least the next day, excluding Public Holidays when all Australia Post postal facilities are closed. Please remember to contact us if your order is urgent.

Calculation based on shipping options, country/region and weight

Australia

Standard Post - Free Delivery

Express Post - Next Business Day Delivery

Approximately 3 to 6 business days,
between metropolitan areas of major cities.
Tracking Included.

Between capital cities and some major centres (excluding Darwin; and Perth between CBDs only). Express Post still offers the fastest possible service if posted outside of the listed areas.
Tracking Included.

Australia Postage Delays

Please note that while Australia Post provides a reliable service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office. We cannot investigate missing orders as per Australia Post Guidelines:

If an Express Post item is at least 1 business day late
If any other item is at least 3 business days late

Please note that Australia Post are unable to accept missing item enquiries, or commence investigations, before these specified times.
If your package has still not arrived at this time, please contact our support staff who will help to resolve the issue.

International Orders

All freight is sent Australia Post and all freight charges are automatically calculated and displayed prior to payment and finalizing your order. Simply select the items required, add these to your shopping cart, and review your freight charges prior to finalising your selected order. Your choice is then to submit and accept your order, or cancel the ordering process without incurring any charges.

NO Australian GST applies on product or postage.
Orders of 2.5kg or more will be upgraded to International Express Post at no extra cost

International - Estimated International Delivery Time quoted by Australia Post is as follows:

International - Air Mail

International - Express

Approximately 6+ business days ,
to metropolitan areas of major cities.
Tracking Included.

Approximately 2 to 4 business days ,
to metropolitan areas of major cities.
Tracking Included.

International Postage Delays

Please note that while Australia Post provides a reliable service, delivery delays can occur for a variety of reasons.
If you are experiencing a longer than usual delay we cannot investigate missing orders as per Australia Post Guidelines:

If an International Express item is at least 1 business day late
If an International Air Mail item is at least 10 business days late

Warning: The delivery time quoted by Australia Post for International Deliveries does not include destination custom clearance delays, which in some cases can be up to 7 days or more, even with express courier packages.

Country specific information is available at Australia Post International Post Guide - Enter the destination country into the search box, select search and note the 'Delivery locations & exclusions' on the destination country search page displayed.

Returns

If an item does not meet your expectations once you receive your order, your purchase may be returned for credit, exchange, or refund, subject to the following conditions:

The returned item must be returned within 30 days.
The returned item must be clean, unused and otherwise in the same condition as it was sent.
The returned item must include all original tags, packaging, and instructions.
The returned item must include a copy of the original itemized sales receipt.
Delivery costs to and from the purchaser are not refundable, unless goods received are found to be faulty, or the product has been substantially misrepresented in our advertising and/or our correspondence.

Backpacking Accessories

Rain Covers