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Shipping Information |
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General Information |
| All orders are sent
Australia Post the
day the order is received or at the very least the
next day, excluding Public Holidays when all
Australia Post postal
facilities are closed. Please remember to contact
us if your order is urgent. |
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Calculation based on shipping options, country/region
and weight |
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Australia |
|
Standard Post - Free Delivery |
Express
Post - Next Business Day Delivery |
Approximately 3 to 6 business
days,
between metropolitan areas of major cities.
Tracking Included. |
Between capital cities and some major
centres (excluding Darwin; and Perth between CBDs
only). Express Post still offers the fastest possible
service if posted outside of the listed areas.
Tracking Included.
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Australia Postage Delays |
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Please note that while
Australia Post provides
a reliable service, delivery delays can occur for
a variety of reasons. If you are experiencing a
longer than usual delay, please first enquire about
your missing package at your local post office.
We cannot investigate missing orders as per
Australia Post Guidelines:
- If an Express Post item is at least 1 business
day late
- If any other item is at least 3 business
days late
Please note that Australia
Post are unable to accept missing item enquiries,
or commence investigations, before these specified
times. If your package has still not arrived at
this time, please contact our support staff who
will help to resolve the issue.
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International Orders |
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All freight is sent Australia
Post and all freight charges are automatically
calculated and displayed prior to payment and finalizing
your order. Simply select the items required, add
these to your shopping cart, and review your freight
charges prior to finalising your selected order.
Your choice is then to submit and accept your order,
or cancel the ordering process without incurring
any charges.
NO Australian GST applies on product or postage.
Orders of 2.5kg or more will be upgraded to
Express Post International at no extra cost.
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International - Estimated International Delivery
Time quoted by Australia Post is as follows: |
| International
- Air Mail |
International
- Express |
Approximately 6+ business days,
to
metropolitan areas of major cities.
Tracking Included. |
Approximately 2 to 4 business
days,
to metropolitan areas of major cities.
Tracking Included. |
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International Postage Delays |
|
Please note that while
Australia Post provides
a reliable service, delivery delays can occur for
a variety of reasons.
If you are experiencing
a longer than usual delay we cannot investigate
missing orders as per Australia
Post Guidelines:
- If an International Express item is at least
1 business day late
- If an International Air Mail item is at
least 10 business days late
Warning: The
delivery time quoted by Australia Post for International
Deliveries does not include destination custom clearance
delays, which in some cases can be up to 7 days
or more, even with express courier packages.
Country specific information is available at
Australia Post International Post Guide - Enter
the destination country into the search box, select
search and note the 'Delivery locations & exclusions'
on the destination country search page displayed.
Please note that Australia Post are unable to
accept missing item enquiries, or commence investigations,
before these specified times.
If your package
has still not arrived at this time, please contact
our support staff who will help to resolve the issue.
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Returns |
If an item does not meet your expectations
once you receive your order, your purchase may be
returned for credit, exchange, or refund, subject
to the following conditions:
- The returned item must be returned within
30 days.
- The returned item must be clean, unused
and otherwise in the same condition as it was
sent.
- The returned item must include all original
tags, packaging, and instructions.
- The returned item must include a copy of
the original itemized sales receipt.
- Delivery costs to and from the purchaser
are not refundable, unless goods received are
found to be faulty, or the product has been
substantially misrepresented in our advertising
and/or our correspondence.
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