Customer Service
Privacy Statement
PS1 Privacy Statement
We do not sell, lease, or rent your personal details. We
gather personal details only when you offer it to us when
placing an order or submitting a question, and we use these
details only when necessary, responding to your question,
dispatching product, or to contact you about your current order.
We will not send you unsolicited email.
SSL - Secure Sockets Layer
SSL1 Secure Server
White Mountain uses Secure Sockets Layer (SSL) technology to
transmit any sensitive data such as credit card information. The
Secure Sockets Layer is the industry standard encryption method
for transferring important data over the internet. All of the
information you enter on our Order Form page, including credit
card information, is encrypted while travelling the Internet so
it cannot be intercepted for fraudulent purposes.
So how can you be assured that you are really connected to a
secure server? If you are using Netscape Navigator a "complete
key" icon appears in the lower left hand corner of your screen,
or if you are using Internet Explorer a "lock" icon appears in
the lower right hand corner of your screen. And with any
browser, the prefix "https:" replaces "http:" in the URL in your
browser's address window.
SSL2 Is shopping on the Internet safe?
When shopping on the Internet your concerns are the same as
in the real world, you often give your credit card to cashiers
and waiters, or you give out your credit card account number to
dealers when placing an order over the phone. Using your credit
card number on the Internet is no more dangerous than these
practices. In fact it is more secure to supply your account
number over the Internet, provided these sites work with your
browser software to securely encode your transaction.
SSL3 What is SSL (Secure Sockets Layer)?
White Mountain counters security threats with a technology
called SSL (Secure Sockets Layer). SSL is a system of data
encryption to guard against eavesdropping protecting your data
integrity. This insures that your communications aren't tampered
with during transmission and authenticates the party actually
receiving your communication. If an unauthorized party then
intercepts your encoded information, all that party will see is
gibberish.
To check White Mountain’s security status, look at the site's
URL in your browser window. An "s" added to the "http" (to make
"https") indicates that SSL is in effect. White Mountain only
provides the security option while transmitting information
through their Shopping Cart.
SSL4 How do I know SSL is operating on my
Browser?
In Netscape Navigator 3.0 and earlier, the broken key symbol
in the lower-left corner of your browser window becomes solid
when you are in secure mode. In Netscape Communicator 4.0 and
4.5, the padlock symbol in the corner, usually open, is closed
in secure mode. In Internet Explorer 4.0, a closed padlock
appears when you are in secure mode.
If you're about to send information to a site that's not
using SSL, your browser will warn you first. SSL protects your
communications during transmission. However, you must also
protect yourself by dealing only with Internet companies you are
certain you can trust, just as you deal only with merchants who
won't share your credit card numbers with others.
Always use the latest version of your browser. Up-to-date
browsers contain the latest security technology. White Mountain
explains what information is gathered, how it is used, and how
it is protected. White Mountain provides privacy information in
their policies statement and can answer all your questions about
security procedures.
SSL5 How can I check a websites SSL
Server Certificate?
You can check White Mountain’s server certificate (an online
document that certifies the site's identity) by performing the
following on a secure page:
- In Netscape Communicator 4.0 and 4.5, click the Security
button and look at the information under Encryption. Click
the View Certificate button.
- In IE 4.0, open the File menu and click Properties; then
click Certificates.
SSL6 Is there more than one level of SSL
Encryption?
There are two levels of encryption: 40-bit and 128-bit. With
40-bit encryption, there are billions of possible keys to
decipher the coded information, and only one of them works.
Someone intercepting the information would have to find the
right key - a nearly impossible task. With 128-bit encryption,
there are 300 billion trillion times as many keys as with 40-bit
encryption. It is virtually impossible for an unauthorized party
to find the right key, even if they are equipped with the most
powerful computers.
SSL7 How do I check the level of
encryption in Netscape Navigator 4.0 and 4.5?
- First open a secure page.
- In the Location bar, the URL has https: at the
beginning, instead of http:
- The padlock in the lower left corner of the Navigator
window will be closed instead of open.
- Click the Security button in the Navigator toolbar.
- In the left frame of the Security window, click the
Navigator item.
- Click the Configure SSL v2 button.
If the dialog box that appears contains "Encryption with a
128-bit key" in the list of ciphers, you are using the 128-bit
version of Netscape's software. Otherwise, you're using the
40-bit version.
SSL8 How do I check the level of
encryption in Microsoft Explorer 4.0 to 5.5?
Microsoft Internet Explorer 4.0 tells you when encryption is
in use by displaying a padlock icon in the bar at the bottom of
the IE window. Note: In Internet Explorer 7 Microsoft
have placed a new padlock to the right of the address window.
The Internet Explorer 7 Address Bar will display the usual SSL
padlock with a green highlight when visiting a site with an
Extended Validation Certificate.
- With IE 4.0, you can find out a website's encryption
level:
- Go to the website you want to check.
- Right-click on the website's page and select Properties.
- Click the Certificates button.
- In the Fields box, select "Encryption type." The Details
box shows you the level of encryption (40-bit or 128-bit).
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