Customer Service
Privacy Statement
PS1 Privacy Statement
We do not sell, lease, or rent your personal details. We gather personal
details only when you offer it to us when placing an order or submitting
a question, and we use these details only when necessary, responding to
your question, dispatching product, or to contact you about your current
order. We will not send you unsolicited email.
SSL - Secure Sockets Layer
SSL1 Secure Server
White Mountain uses Secure Sockets Layer (SSL) technology to transmit
any sensitive data such as credit card information. The Secure Sockets Layer
is the industry standard encryption method for transferring important data
over the internet. All of the information you enter on our Order Form page,
including credit card information, is encrypted while travelling the Internet
so it cannot be intercepted for fraudulent purposes.
So how can you be assured that you are really connected to a secure server?
If you are using Netscape Navigator a "complete key" icon appears in the
lower left hand corner of your screen, or if you are using Internet Explorer
a "lock" icon appears in the lower right hand corner of your screen. And
with any browser, the prefix "https:" replaces "http:" in the URL in your
browser's address window.
SSL2 Is shopping on the Internet safe?
When shopping on the Internet your concerns are the same as in the real
world, you often give your credit card to cashiers and waiters, or you give
out your credit card account number to dealers when placing an order over
the phone. Using your credit card number on the Internet is no more dangerous
than these practices. In fact it is more secure to supply your account number
over the Internet, provided these sites work with your browser software
to securely encode your transaction.
SSL3 What is SSL (Secure Sockets Layer)?
White Mountain counters security threats with a technology called SSL
(Secure Sockets Layer). SSL is a system of data encryption to guard against
eavesdropping protecting your data integrity. This insures that your communications
aren't tampered with during transmission and authenticates the party actually
receiving your communication. If an unauthorized party then intercepts your
encoded information, all that party will see is gibberish.
To check White Mountain’s security status, look at the site's URL in
your browser window. An "s" added to the "http" (to make "https") indicates
that SSL is in effect. White Mountain only provides the security option
while transmitting information through their Shopping Cart.
SSL4 How do I know SSL is operating on my Browser?
In Netscape Navigator 3.0 and earlier, the broken key symbol in the lower-left
corner of your browser window becomes solid when you are in secure mode.
In Netscape Communicator 4.0 and 4.5, the padlock symbol in the corner,
usually open, is closed in secure mode. In Internet Explorer 4.0, a closed
padlock appears when you are in secure mode.
If you're about to send information to a site that's not using SSL, your
browser will warn you first. SSL protects your communications during transmission.
However, you must also protect yourself by dealing only with Internet companies
you are certain you can trust, just as you deal only with merchants who
won't share your credit card numbers with others.
Always use the latest version of your browser. Up-to-date browsers contain
the latest security technology. White Mountain explains what information
is gathered, how it is used, and how it is protected. White Mountain provides
privacy information in their policies statement and can answer all your
questions about security procedures.
SSL5 How can I check a websites SSL Server Certificate?
You can check White Mountain’s server certificate (an online document
that certifies the site's identity) by performing the following on a secure
page:
- In Netscape Communicator 4.0 and 4.5, click the Security button
and look at the information under Encryption. Click the View Certificate
button.
- In IE 4.0, open the File menu and click Properties; then click Certificates.
SSL6 Is there more than one level of SSL Encryption?
There are two levels of encryption: 40-bit and 128-bit. With 40-bit encryption,
there are billions of possible keys to decipher the coded information, and
only one of them works. Someone intercepting the information would have
to find the right key - a nearly impossible task. With 128-bit encryption,
there are 300 billion trillion times as many keys as with 40-bit encryption.
It is virtually impossible for an unauthorized party to find the right key,
even if they are equipped with the most powerful computers.
SSL7 How do I check the level of encryption in Netscape
Navigator 4.0 and 4.5?
- First open a secure page.
- In the Location bar, the URL has https: at the beginning, instead
of http:
- The padlock in the lower left corner of the Navigator window will
be closed instead of open.
- Click the Security button in the Navigator toolbar.
- In the left frame of the Security window, click the Navigator item.
- Click the Configure SSL v2 button.
If the dialog box that appears contains "Encryption with a 128-bit key"
in the list of ciphers, you are using the 128-bit version of Netscape's
software. Otherwise, you're using the 40-bit version.
SSL8 How do I check the level of encryption in Microsoft
Explorer 4.0 to 5.5?
Microsoft Internet Explorer 4.0 tells you when encryption is in use by
displaying a padlock icon in the bar at the bottom of the IE window. Note: In Internet Explorer 7 Microsoft have placed a new padlock to the right of the address window. The Internet Explorer 7 Address Bar will display the usual SSL padlock with a green highlight
when visiting a site with an Extended Validation Certificate.
- With IE 4.0, you can find out a website's encryption level:
- Go to the website you want to check.
- Right-click on the website's page and select Properties.
- Click the Certificates button.
- In the Fields box, select "Encryption type." The Details box shows
you the level of encryption (40-bit or 128-bit).
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