Customer Service
Policies
P1 Copyright Notice
All site design, text, graphics, interfaces and the selection and arrangement
thereof are protected by copyrights owned by White Mountain™ . ALL RIGHTS
ARE RESERVED TO White Mountain™ . Permission is granted solely to electronically
copy and to print in hard copy portions of this site for the sole purpose
of placing an order with White Mountain™ or using this site as a shopping
or information resource. Any other use of materials on this site, including
reproduction for purposes other than those noted above, modification, distribution
or republication without the prior written permission of White Mountain™
is strictly prohibited.
P2 Content
White Mountain™ have endeavoured to ensure that all information contained
in this Web site at the time of publishing is accurate and accept no responsibilities
for any inaccuracies that may have occurred. All services, specials, colours,
products and prices are subject to change or cancellation without prior
notice. Whilst every care is taken in preparing this website, the services
referred to in this site are offered to the customers and members without
any liability whatsoever being incurred on the part of White Mountain™ or
its associated companies. Members choosing to enter into arrangements with
the companies and firms offered, do so entirely at their own judgement and
consideration.
P3 External Sites
This site may contain links to other sites on the Internet that are owned
and operated by third parties. White Mountain™ makes no claim or representation
and accepts no responsibility regarding the quality, nature, or reliability
of the sites, products or information accessible by hyperlinks from this
website, or sites linking to this website. The site administrator or webmaster
for those sites should be contacted if you have concerns regarding such
links or the content located on such sites.
P4 Notification on Freight Charges
- We include an automatically applied freight charge in our shopping
cart. These freight charges and options are displayed prior to committing
to the purchase.
- International customers - to check your automatically applied freight
charge options, total the weight of your purchase and
"Click Here".
- Australian customers - to check your automatically applied freight
charge options, take the invoice total amount, add 10% Goods and Services
Tax. Postage is FREE within Australia.
P5 Pricing and Availability
Price and availability is subject to change without notice. You will
of course be provided current prices at the time you place your order.
P6 Backorders
Any item not in stock at the time your order is received will be backordered.
This means that all available items will be shipped right away, while the
currently unavailable items will be sent to you once available. You will
receive an email giving you the choice of cancelling the item, or waiting
until the backordered item is available. You will only be billed for items
once they are shipped to you.
P7 Colour Substitutions
If you specify a colour that is not in stock when we receive your order,
you will receive an email or phone call giving you the choice of selecting
a different colour or waiting until your chosen colour is available.
P8 Method of Payment
White Mountain™ accept, (In Australia B-PAY, still to be implemented)
Bankcard, Visa, Master Card and Diners Card.
P9 Using Website Information
This site contains information about activities and products. Since each
person's circumstances are different, White Mountain™, cannot
be responsible, and cannot assume any liability for the use of such information.
Information obtained from this site should be used only after you have considered
your specific situation and assessed the risks involved.
P10 Product Returns
If an item does not meet your expectations once you receive your order,
no problem! It may be returned for credit, exchange, or refund, subject
to the following conditions:
- The item must be returned within 30 days.
- The item must be clean, unused and otherwise in the same condition
as it was sent.
- It must include all original tags, packaging, and instructions.
- It must include a copy of the original itemized sales receipt.
- Delivery costs to and from the purchaser are not refundable, unless
goods received are found to be faulty, or the product has been substantially
misrepresented in our advertising and/or our correspondence.
White Mountain do offer compensation for delivery costs incurred in returning
products. We offer a compensatory 10% Discount Voucher for goods purchased
and returned within Australia and a compensatory 20% Discount Voucher for
goods purchased from outside Australia. The Discount Voucher is valid for
12 months from the date of issue and is transferable. This policy is to
ensure confidence in purchasing from White Mountain over the Internet and
provide a pleasurable online trading experience.
White Mountain™ have not had a dissatisfied customer to date, but realise
that this policy is the best policy. Need to know more? please
Contact White Mountain™.
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