Customer Service
Policies
P1 Copyright Notice
All site design, text, graphics, interfaces and the selection
and arrangement thereof are protected by copyrights owned by
White Mountain™ . ALL RIGHTS ARE RESERVED TO White Mountain™ .
Permission is granted solely to electronically copy and to print
in hard copy portions of this site for the sole purpose of
placing an order with White Mountain™ or using this site as a
shopping or information resource. Any other use of materials on
this site, including reproduction for purposes other than those
noted above, modification, distribution or republication without
the prior written permission of White Mountain™ is strictly
prohibited.
P2 Content
White Mountain™ have endeavoured to ensure that all
information contained in this Web site at the time of publishing
is accurate and accept no responsibilities for any inaccuracies
that may have occurred. All services, specials, colours,
products and prices are subject to change or cancellation
without prior notice. Whilst every care is taken in preparing
this website, the services referred to in this site are offered
to the customers and members without any liability whatsoever
being incurred on the part of White Mountain™ or its associated
companies. Members choosing to enter into arrangements with the
companies and firms offered, do so entirely at their own
judgement and consideration.
P3 External Sites
This site may contain links to other sites on the Internet
that are owned and operated by third parties. White Mountain™
makes no claim or representation and accepts no responsibility
regarding the quality, nature, or reliability of the sites,
products or information accessible by hyperlinks from this
website, or sites linking to this website. The site
administrator or webmaster for those sites should be contacted
if you have concerns regarding such links or the content located
on such sites.
P4 Notification on Freight Charges
- We include an automatically applied freight charge in
our shopping cart. These freight charges and options are
displayed prior to committing to the purchase.
- International customers - to check your automatically
applied freight charge options, total the weight of your
purchase and
"Click Here".
- Australian customers - to check your automatically
applied freight charge options, take the invoice total
amount, add 10% Goods and Services Tax. Postage is FREE
within Australia.
P5 Pricing and Availability
Price and availability is subject to change without notice.
You will of course be provided current prices at the time you
place your order.
P6 Backorders
Any item not in stock at the time your order is received will
be backordered. This means that all available items will be
shipped right away, while the currently unavailable items will
be sent to you once available. You will receive an email giving
you the choice of cancelling the item, or waiting until the
backordered item is available. You will only be billed for items
once they are shipped to you.
P7 Colour Substitutions
If you specify a colour that is not in stock when we receive
your order, you will receive an email or phone call giving you
the choice of selecting a different colour or waiting until your
chosen colour is available.
P8 Method of Payment
White Mountain™ accept, (In Australia B-PAY, still to be
implemented) Bankcard, Visa, Master Card and Diners Card.
P9 Using Website Information
This site contains information about activities and products.
Since each person's circumstances are different, White
Mountain™, cannot be responsible, and cannot assume any
liability for the use of such information. Information obtained
from this site should be used only after you have considered
your specific situation and assessed the risks involved.
P10 Product Returns
If an item does not meet your expectations once you receive
your order, no problem! It may be returned for credit, exchange,
or refund, subject to the following conditions:
- The item must be returned within 30 days.
- The item must be clean, unused and otherwise in the same
condition as it was sent.
- It must include all original tags, packaging, and
instructions.
- It must include a copy of the original itemized sales
receipt.
- Delivery costs to and from the purchaser are not
refundable, unless goods received are found to be faulty, or
the product has been substantially misrepresented in our
advertising and/or our correspondence.
White Mountain do offer compensation for delivery costs
incurred in returning products. We offer a compensatory 10%
Discount Voucher for goods purchased and returned within
Australia and a compensatory 20% Discount Voucher for goods
purchased from outside Australia. The Discount Voucher is valid
for 12 months from the date of issue and is transferable. This
policy is to ensure confidence in purchasing from White Mountain
over the Internet and provide a pleasurable online trading
experience.
White Mountain™ have not had a dissatisfied customer to date,
but realise that this policy is the best policy. Need to know
more? please
Contact White Mountain™.
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