Customer Service
White Mountain™ Manufacturing
Do White Mountain™ manufacture Unique Products for
customers?
This factory that manufactures White Mountain™ is not
considering new customers at present unless the account is
already an established business looking for a long-term business
relationship. Production runs without repeat orders can severely
disrupt the manufacturing processes and factory scheduling, and
this is undesirable in a factory that produces high quality
backpacks for major international customers. Please bear in mind
minimum manufacturing runs are for one standard shipping
container and potential customers would need to contact the
factory head office directly.
Some potential customers have approached us and asked for a
custom design, a sample product, or assistance with design.
However, this would cost the customer many thousands of dollars
in design conception, customising for manufacturing
practicality, and production of computerised cutting patterns.
We are currently not aware of anyone at present that can
supply a custom one-off backpack of the quality and
functionality currently available from a credible backpack
manufacturer. However, if there is a manufacturer out there that
can supply this service, we would be happy to include a referral
link from this website.
Are there factories that can manufacture small runs of
Unique Products?
There are factories that will manufacture small runs (sample
runs), with the view to further business and a few of these
factories are listed on our website under
Backpack Manufacturers. The types of companies having
backpacks manufactured through these factories are large
independent retail stores, retail chains, or even backpack
wholesalers.
What are the problems associated in manufacturing Unique
Products?
Retail stores or potential suppliers that secure a small run
of their own design (a unique product) would discover that the
purchase price is equivalent to the wholesale price of similar
products available from large backpack suppliers. This would
leave the product open to copying, and/or competition from major
backpack providers. However, having a unique product and brand
does prevent product comparison with any other like product on
the market. A customer can order large volumes, but then there
are storage issues, marketing expenses, and sales volumes to
consider ensuring that you do not fall behind with fashion and
functional design advancements in competitor products.
Lack of repeat orders are due to the following reasons:
- Over confidence on behalf of the purchaser to sell
product within a reasonable time period.
- Money paid in advance saving little money in comparison
to wholesale purchases.
- The customer does not have the existing volume of sales
or an already established market in the first place.
Most eventually deciding to source product from current
backpack wholesalers.
Are there backpack patterns available to purchase from White
Mountain?
There are no patterns available from the factory and we have
not heard of anyone taking the time to create a backpack pattern
including instructions. We believe most people outside of a
professional manufacturer would not attempt such a difficult and
complex task of making a fully functional backpack.
Do White Mountain™ supply Backpack Fabrics and/or
Components?
White Mountain™ do not supply backpack components, but have
listed a number of online companies that do provide these
products. Begin your search at our links page -
Outdoor Gear Repair & Supplies Menu.
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